eHealth Insurance

System Administrator

June 2015 - Sept 2015

• Imaged laptops and desktops using Microsoft System Center Configuration Manager.
• Configured Cisco IP phones Cisco Unified Communications Manager.
• Encrypted machines using Symantec PGP.

Stanford University

Computer Information System Analyst

2007 - 2015

• Provided direct support and training of software and hardware for Windows and Macintosh platforms.
• Imaged and deployed hardware and software to end users.
• Maintained hardware and software as specified by departmental needs.
• Recommended hardware and software to end users to be in compliant with university security policies.
• Encrypted university machines with McAfee Full Disk Encryption, MicroSoft Bitlocker, and Apple OSX File Vault

Synopsys

Senior System Administrator

2000 - 2006

• Provided direct support for Windows Workstation, Windows Server, network hardware, and software applications.
• Supported remote offices for office relocation, upgrade network hardware, workstations and/or applications.
• Coordinated and managed Windows integration projects with acquired companies of over 250 users.

Legato System

Premium Support Account Manager

1999 - 2000

• Managed nine Gold Care accounts (Company Accounts) and three Partner Care accounts (OEM).
• Coordinated cross-functional groups to develop resolutions to product development and  customer issues.
• Facilitated conference calls with accounts’ IS/IT departments and senior management.
• Monitored processes of customer calls and resolutions

Synopsys

Windows System Administrator

1997 - 1999

• Developed databases for Y2K system requirements, global deployments, and reports.
• Assisted with planning and implement global Y2K system and application upgrades.
• Managed deployment of systems and software upgrades for 800+ global users.
• Troubleshot Windows NT Workstation, Windows NT Server, network hardware, and software applications.